Prompt Customer Service
This has been one of our core strengths, which involves automated software with specific online access to test data and analytics. This system is configured on a fully functional 24X7 platform supported by a dedicated Customer Care Team.
Value for Money
Our endeavor has been to provide top-notch services and deliver accurate and dependable test reports in record time, thus helping our customers to derive high value for the money they spend on oil testing. By providing timely alerts and recommending various actions at the site level, we try to ensure our customers against potential downtime and repair costs likely to be caused by unanticipated failure of equipment. Based on the data in our possession, we believe that spending of Re 1 in oil testing with Ultra tends to provide insurance of Rs 20 in terms of the cost of avoided failures and downtime.
Technical Support
Our Technical Support Team is committed to working closely with customers to identify their needs correctly and suggest equipment condition monitoring schedules and appropriate test programs. Information and support are provided at every stage of the inquiry process. By partnering with our customers, we endeavor to provide top-notch technical support by leveraging our modern I.T infrastructure and the knowledge and experience of our experts, many of whom happen to be industry stalwarts.
Accuracy & Speed
It has been our mission to perform every test with total accuracy and deliver the results with maximum speed. We follow a strict work discipline involving the maintenance of lab infrastructure, calibration and repair of test equipment, training of testers, and the delivery of results into the I.T system without errors. The Logistics Team spread across India who ensures timely collection of samples and rapid dispatch to the lab help in reducing the Turnaround Time.
